Wheel And Tire Max - Rude and Insulting

Troy, New York 1 comment
Not resolved

I called WHEELMAX just to see if I could order by dimensions instead of by car and they told me that if I didn't order stock for my car they didn't want my business or the hassle of people like me who don't know nothing and just return everything.Not only would the guy not talk to me to explain the policy but he told me that I didn't know what I was talking about and that my suspension was wrong and he knew what was right for my setup and I hadn't even told him what I had yet.

I then called back and I hear in the background oh great here we go again.Worst customer service ever!!!!!!!!!!!!!!!!!!!!!

Review about: Rude Customer Service.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950142

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Wheel And Tire Max - Wheelmax worst customer service/problems/legit buyer be cautiously aware!

Livingston, New Jersey 2 comments

I called about a center cap for a wheel I had and to purchase a set of wheels.The person I spoke with was so rude about them not selling parts, that he basically told me to take a hike before I even got out I also wanted to purchase wheels.

I was shocked and appauled that a company would hire someone like this for one and that they allowed them to treatb even a potential customer like this. I believe every company is only as good a good as there customer service. This is because if you ever have a problem then you have to deal with them. If you believe this then you won't buy from wheelmax.

There are so many company's like this that will actually take care of you.

Even if they are a couple bucks more, the headaches in the end are worth it in themselves.Sincerely, a rrealistic consumer!

Review about: Wheels.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950143

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Anonymous
#261619

wheelmax treated me right a good product at a good price with very good customer service I do not know what this guy is talking about

Wheel And Tire Max - WheelMax Story

Salt Lake City, Utah 1 comment
Not resolved

Hey guys and girls, i already bought (2) sets of rims from wheel max and i can say that they are not THAT bad.I bought first rims 5 spoke gunmetal, they shipped within about 8 days, so i was fully satisfied with them about that.

NOW the bad part, i lost one of the center caps on one of the rims and called them about 50-60 times and no body EVER answered the phone. I left a few messages and never got a call back. Then i bought another set of rims and these were 18"s, i ordered them they called me back and said they did NOT have them in stock even though their site said its in stock, they said that they will have to ship them from Cali and would sell them to me for the same price, I received them in about (2) weeks not damaged and they were actually good rims. I called them again countless times and nobody answered, BUT as soon as i placed an order they called me in a matter of 1 DAY.

So i just cancelled the order. Then i called them to ask a few questions about the warranty and a guy just said "hold on" and just put me on hold.

What seemed for EVER.They have a HUGE variety of rims and tires, BUT their CUSTOMER SERVICE S U C K E S!!!

Review about: Set Of Rims.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950144

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Wheel And Tire Max - Lied to by Sachi sales manager

Philadelphia, Pennsylvania 3 comments

I placed an order with wheelmax and received a call the next day saying they were sold out of the wheels I ordered.I chose differnt rims, then received another call back saying they did not have the tires.

I then chose differnt tires. 2-3 day shipping has turned into now a week into it and still no rims.

I called the sales manager Sachi (with a attitude) he tells me thee rims have not shipped yet, with a whole lot of excusses and sighing.I will never use wheelmax or any of its affiliates again in the future.

Review about: Wheels.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950145

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Anonymous
#145336

I had placed an order with that guy Sachi too...he gave me a nice discount on the order and my wheels were about one day late shipping :sigh .....besides the one day delay one the order the overall exp. wasnt bad...just a lil' disappointed on the shipping.

Anonymous
#145334

i placed an order with wheelmax and that guy sachi gave me a very nice discount and shipped me the wheels maybe a day later than promised.....i was just upset :sigh that it came a little late...but besides that the overall experience and great price was a Plus!

Wheel And Tire Max - Overcharged without authortity, shipped wrong)less expensive items and refused return!

Maple Ridge, British Columbia 1 comment
Not resolved

I was told a price, charged more on my visa, shipped the wrong items and refused return authorization!

I authorized $794.00 for 4 general grabber hts 265/70/17 tires and received 4 general ameritrac 255/70/17 tires (hts=$794.00, but ameritrac=$482.60).

I also purchased 5 nitto terra grappler 325/50/22 tires @ $2,100.00 and was shipped 5 hankook rh06 265/40/22 worth only $802.81.

I am pissed!

They did not even ship the lugs and locks as promised and paid extra for...they actually charged me double what I had authorized for the accessories and they did not ship them!

I am really pissed!!

More info available upon request.

Wheel&Tire Max is a crooked organization! Beware!!! You have been warned.

Review about: Wheels And Tires.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950146

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Wheel And Tire Max - **BUYER BEWARE**

Johnson City, Tennessee 4 comments
Not resolved

I purchased a set of 4 wheels from wheelmax.com in May.I called and made sure the wheels would fit my car.

They said yes. Took the wheels to get installed and found out they were the wrong lugs. Took 10 days to get the correct lugs. Took the wheels back and now they were rubbing the rear brake caliper.

They did not fit. I thought, no problem since they have a compatability promise. What a joke. They said they needed a statement from the tire shop as to why they wouldnt fit.

I did that, but then they said it must be on company letterhead. I did that, now they say it's been more than 60 days and no return is possible. The Customer Service Mgr. is Scowan(Sean) and he is very rude.

I asked to speak to the General Mgr. (Andy) but he is always at lunch and never returns my call. Their compatability promise is a JOKE! This place is a rip off and a scam!!!!

You've been warned!

Review about: Wheels.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950147

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Anonymous
#141575

Sounds alot like Slowboy Racing...

Anonymous
#95448

THIS COMPANY IS HORRIBLE THEY NEVER ANSWER THE PHONE AND WHEN THEY DO ITS A RUN AROUND THEY ARE QUICK TO TAKE MONEY BUT SORRY ON CUSTOMER SERVICE!!!!!

RobM2015
to URIEL Fort Lauderdale, Florida, United States #950148

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

View more comments

Wheel And Tire Max - WheelMax kept prank calling me!!!

Boelus, Nebraska 2 comments
Not resolved

I was shopping to get wheels and tires for my son who is turning 16. One of the style of wheels he liked were at WheelMax. I called to ask a couple of questions and something wasn't right.

They wanted me to wire money to them and would only ship to the PO Box??? that my CC bill was mailed to. I couldn't beleive this and quesioned the person who ansered the phone named "t".

I finally wouldn't buy from them and hung up after they were being very ruud!!

Even 1 week later, I keep getting prank phone calls from this company...over and over.

DO NOT BUY ANYTHING FROM THEM...THEY ARE SOME KIND OF SCAM!!!

Review about: Rims And Tires.

Comments

Anonymous
#145569

It sound like they only ship to billing address...which actually helps prevent fraud!!! :zzz

i had three seperate orders from them in six months and ALL of the orders were discounted and shipped correct and now my car is "pimping" along with my girls car and my little brother. i dealt with a guy named Sushi the Sales Supervisor.

but the prank calling is funny..U must have had it coming. lmao!

Anonymous
#47143

That's not good but my cousin ordered wheels and tires from wheelguyz.com and got ripped off.They charged his c.c.

and never shipped the items. Apparently they are out of business and continued to charge credit cards. He called them and their phone has been diconnected.

It seems that wheel places in Florida have made a change for the worse.Beware of buying any wheels/tires from the internet if the company is in Florida.

Fred

Wheel And Tire Max - Do Not Order From WHEELMAX

Reston, Virginia 11 comments

I ordered a set of rims and tires on Feb. 17th 2008. After I ordered them, the salesman called me and said that they did not have the wheels in stock (though the website said they did), but I could get any other wheels I wanted for the same price. I told him there were no other wheels I liked, and I would call him back, but I probably would just cancel the order. About 15 minutes later, he calls me and says he found the wheels I ordered, and they were in California. He would get them sent to Wheelmax, they would balance them, and then they would ship them to me. He said it would take 2 days for them to get the wheels and it would take 3-5 days after that for me to get them.

-I did not receive any wheels until the first of April. I only got three. Fedex damaged the fourth wheel, and though that was not Wheelmax's fault, the next part was. I called Wheelmax and told them Fedex said the wheels was damaged. They said they could not get another one of those wheels but they would sell me some more. An hour later, I called them again, sat on hold for 20 minutes like always, and he said he found the wheel. It was the same story about CALIFORNIA. He told me I should get the wheel in 4 days. When I called 4 days later, he said he should get the wheel that day and it would take 3-5 days for me to get it. Both times, they were lying so I would not cancel my order.

I now have four wheels. The chrome inserts were missing. They sent those. I am still missing all 4 center caps. They told me they would give me some money back for all the trouble. I paid $1686.98. They are going to give me $86.98. Wow. That's not even 10 percent, and I keep calling wanting to know why I haven't seen the refund yet, and i can't get anyone to tell me anything.

I will NEVER NEVER NEVER buy rims from Wheelmax again. EVER!

Review about: Rims And Tires.

Comments

RobM2015
Fort Lauderdale, Florida, United States #950149

Sorry to hear about your horrible customer service that you received while dealing with wheelmax. I know that this post is old but I am here to let you know that the website now has new owners. We want everyone that deals with us to be happy with both our products, and our customer service.

Anonymous
#136034

Wow, wish I would have known this when I ordered my rims.Sasha, the head sales manager, sold me my rims and said he would e-mail me my tracking number when they got it.

About three weeks went by and no number, so I call back and he said that they had to get the tires from another distributor. Ok, I then get the wheels and tires, but they ride like ***. I did get lugnuts, but they were *** and not for a truck that is a 2500 Ram. I went to another shop and obtained lugnuts for $32, they say $85.

I then call back and explain that my truck rides like *** and he said I needed another piece and he would send it to me and be there by Wednesday, when I called on Thursday. Wednesday came and no parts. I called back and he said they should be there. I call back in a week and then he says that I need to get the wheels re-balanced and they would pay for it.

I see on their web-site that balancing cost $85 and they informed me they would repay only $20, then changed it to $40. I tried at three places and two were $75. I went to work at a Dodge dealership and they did it for $40. I have the everything for them, but now no one wants to take the responsibility of getting me my money.

As I have seen and read, they have great customer service in talking, but never follow through with anything. They suck and don't by from them.

There are too many others to purchase from.Be warned about them.

dick.ltwheel
to Scott Boyd #629638

Hello my friend, when did you order wheel rims from wheelmax? I am looking for some reference, thanks.

Anonymous
#127046

Ive ordered from them twice.There service does suck.

They dont tell you if the wheels have been shipped or give you a tracking number. They dont answer emails.

I just want to know the est time of delivery!They do have good prices and i had good luck with the past wheels ive purchased

dick.ltwheel
to Dazone #629636

When did you order wheels from wheelmax?

Anonymous
#93003

DO NOT DO BUSINESS WITH WHEEL MAX!--I ordered wheels and tires from this company, but cancelled the order in less than 24 hours--long before they were shipped from their facility in Florida.

They had plenty of time to properly cancel my order, and not send the product. 12 days later, the wheel package arrived to my surprise, without any mention or indication of my desire to cancel the order. Wheel Max has been profoundly sloppy and irresponsible in their dealing with me. Now they say I have to pay $100 cancellation fee and shipping charges of $160 to send the wheel package back to them!

Wheel Max is a dishonest company! Their Customer Service is a joke. And their sales people are greedy and will tell you anything to make a sale. THIS IS A VERY BAD COMPANY!

So be

BEWARE! This company will rip you off. I'm amazed that they are still in business. Go somewhere else for your tires and wheels.

You be glad you did.--Charles Whitt

dick.ltwheel
to charles whitt #629639

Hello Charles, when did you order wheels from wheelmax? Does they offer some after sales service? Thanks, my friend.

Anonymous
Lewiston, New York, United States #20161

This is my story......

I ordered a set of rims for my car.The total price was just under $400.

I received the rims in good condition. However, when i went to get the rims installed they did not fit. So here i am, sitting at a professional tire shop and they tell me they do not fit. So i called Wheelmax and told them that they do not fit.

The guy on the line goes...."Sir, I am not going to argue with you, we have sold hundreds of these exact same rims for that car. I said....well what am i suppose to do when they dont fit. He argued and argued with me. So i hung up and tried calling again.

This time a female rep answered. She said that the rims will not fit without spacers. So I said, well I already have all my tires off where do i get the spacers. She said she would mail them to me or i could have a full refund because they do not fit as ordered.

Beings i didnt have time to wait around and i needed the car, plus i already had money dumped into the car with labor i decided i would take the full refund. She said i would recieve an email that i would print and take to fedex..with the rims and that would cover the shipping charges and everything. Well 3 days later I still havent received an email. I have also contacted them a couple times asking where the email was.

They said it was coming just give it time. Finally, Today i was fed up. I called them and said I wanted it by noon today. She said that they decided that they are...

I just laughed because i was so fed up. On there website it says that they will refund your money in full if they do not fit. WELL THEY DONT. But they say they do.

What kind of guarrentee is that if they wont believe you and there is no way to prove your point. SO they said they would return them normally. Which meanse i would have to request an RMA number and pay for shipping myself. PLUS a $100 restocking fee.

SO basically after all that...i would recieve maybe 50% of my money back. So i decided to disupute my claim through Visa because i am getting jerked around. Hopefully I win but if not im out what i paid for the rims. I really hope whoever reads this takes my advice when i say DO NOT PURCHASE FROM WHEELMAX.

They have 2 seperate departments, SALES (which of course is going to be super nice) and RETURNS/Cusotomer Service (which totally F#$#$## SUCK. So far i have wrote 5 emails to them aswell and have not recieved even 1 reply. Once they have your money they treat you like ***. PLEASE!!!!

spend the little bit of extra money and order from someone else. Don't end up in the same loss I am in.

I have rims that i cannot use and i am out 400 dollars.I hope you take my advice....but if not....just remember to come back and write a bad review to help someone else out......Take care...and goodluck if you dont take my advice.

Show more
Anonymous
Marietta, Oklahoma, United States #7621

I only got 3 wheels too!!! they keep telling me to wait.... and one of the rims had a scratch!

they dont provide you a shipping #

dick.ltwheel
to DO NOT ORDER FROM WHEEEL MAX!! #629637

Hello, my friend, how do you think the quality of wheels from wheelmax? I am looking for some reference.

Anonymous
to ***.ltwheel Miami, Florida, United States #667974

At that time wheelmax.com was under another owner from the year 2008-2010.i worked for them in that time.

we were only doing what we were told and i apologize for any negativity we may have cossed.as for now wheelmax.com is under new ownership and i know the company is in good hands!

View more comments

You May Also Like